Are you looking to make changes to the offering?
In the short term, no, but of course, since we now have the best engineers and technology developers and R&D in the market, we will combine these efforts to continuously improve and innovate the line. So the market can expect to see new products, features, and user enhancements in the near future, and won’t have long to wait. I don’t want to ruin any surprises, but we have some big announcements planned for WEFTEC this year in Chicago, and we’re excited to see the market reaction to them
Are you closing the Albuquerque office?
No. The Albuquerque office is already in the process of being transitioned into the Global Product Center for De Nora Water Technologies, and the plan is to grow that capability over the coming few months. This will give us a dedicated hub for product development, with a great foundation in the form of a team that has already brought innovations such as self-cleaning solutions, in situ acid cleaning approaches to our customers.
Will we have the same regional contacts?
Our most critical priority in all of this was to make sure there was absolutely no lapse in how the customers were served. We made minimal changes in terms of regional contacts – and where changes were made, we communicated with all impacted customers immediately, so they’d always know how to reach us.
What about service?
All service personnel whether ClorTec or MIOX will remain. We are currently conducting cross-training so we can leverage the larger service organization regardless of product line. Customers will receive the best service and support in the industry as a result of the combined force.
If all proposal generation is moving to Sugar Land, do they have enough people? Will response times suffer?
First, there have been no reductions in force during this process, and we have none planned going forward. As a result, the proposals capability within the MIOX team is unimpacted. Moving that function to Sugar Land is intended to enhance service levels by bringing them into a core team with access to a broader array of tools, as well as bringing some best practices from the MIOX side into the wider De Nora fold globally. For sure, with our growth objectives, and with our new capabilities, we’ll be adding people as we need them to ensure that our customers always receive the first-rate service they’ve become used to when they work with De Nora.