De Nora maintains a staff of trained professionals to assist you with any installation or troubleshooting issue that may arise on your plants to make sure that every customer receives maximum flexibility and maximum productivity from his production cells or plants. There are four targets into De Nora Technical Assistance: 

• The first target for technical assistance is Upgrade Present Plants using all the available new technology for data storage into operating plants. 

   

• The second target for technical assistance is Monitoring Electrodes Operating data. Besides traditional services, De Nora offers to its customers an assistance that utilises the most modern communication methods using remote diagnostics and support service.

   

• The third targets is a feasibility study and Evaluation on Electrodes Status trough a continuous coating service and control on plants and in laboratory.

   

• The fourth target include Training Service. The training of the Customer’s technicians is one of the first and most important steps in the fast  implementation and effective introduction of a hi-technology in an industrial environment.

De Nora Customer Training Staff strictly co-operates with R&D Departments to be always updated on the newest technical solutions and to share with them experiences collected in the field. The staff is designed to introduce the basic concepts of using, programming and maintaining the plants in order to make the most of the potential benefits. De Nora worldwide service network assures De Nora Customers a quick response to their needs also for:

• Preventative maintenance: Preventive maintenance is the sure way to keep machines running at peak efficiency while holding unscheduled downtime to an absolute minimum. For customers committed to smart, lean operations, De Nora can prepare a customized Preventive Maintenance agreement that provides budgetary predictability and maintenance during scheduled downtime.

• Maintenance contracts: Maintenance contracts are a simple and practical solution to periodical servicing. Our expert technicians will regularly visit the Customer and perform all necessary inspections and preventive maintenance operations according to a fixed program.

Should you still need technical assistance, warranty or any other information contact one of the professionals at:

customerservice@denora.it